TERMS AND CONDITIONS

Welcome to SudhNirmal. By accessing or using our website, you agree to comply with the following Terms & Conditions.

1. Eligibility

Users must be 18 years or older and legally competent to enter into a contract under the Indian Contract Act, 1872. Minors may use the website only under parental or legal guardian supervision.

2. Account & Security

Users are responsible for maintaining the confidentiality of their account credentials and all activities conducted through their accounts. Any unauthorised access must be reported immediately.

3. Product Pricing & Payments

• All product prices are displayed in Indian Rupees (INR).
• Applicable taxes and shipping charges will be displayed at checkout.
• Prices, discounts and product availability are subject to change without prior notice.
• Orders will be processed only after successful payment confirmation.
• SudhNirmal reserves the right to cancel orders affected by pricing errors, product unavailability or payment issues, subject to applicable refunds.

4. Orders, Shipping & Delivery

• Orders are subject to acceptance, payment confirmation and product availability.
• Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
• Shipping charges, where applicable, will be communicated at checkout.

5. Returns, Refunds & Cancellations

Returns, refunds and cancellations are governed by SudhNirmal's Return, Refund & Cancellation Policy available on the website.

6. User Conduct

Users must not:

• Misuse the website or engage in fraudulent activities.
• Upload harmful software, viruses or malicious content.
• Copy, reproduce or distribute website content without SudhNirmal’s permission.
• Post unlawful, abusive, misleading or inappropriate content.

7. Reviews & Feedback

Users may submit genuine product reviews and feedback. SudhNirmal reserves the right to moderate content that is unlawful, offensive, misleading or violates third-party rights. By submitting reviews, users grant SudhNirmal permission to display and use such content for its business and promotional purposes.

8. Intellectual Property

All trademarks, logos, product images, text, designs and website content are the property of SudhNirmal or their respective owners. Unauthorised reproduction, distribution or commercial use is prohibited.

9. Limitation of Liability

SudhNirmal shall not be responsible for website interruptions, technical errors or delays caused by circumstances beyond its reasonable control, subject to applicable law.

10. Account Termination

SudhNirmal reserves the right to suspend or terminate user accounts in cases of fraud, misuse or violation of these Terms & Conditions.

11. Modification of Terms

SudhNirmal may update these Terms & Conditions periodically without any notce. Revised terms will become effective upon publication on the website. Continued use of the website constitutes acceptance of the updated terms.

12. Indemnification

Users agree to indemnify SudhNirmal against losses or claims arising from their unlawful use of the website or violation of these Terms & Conditions, to the extent permitted by applicable law.

13. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the competent courts, as applicable.

14. Contact Information

For queries regarding orders, payments or these Terms & Conditions, please contact our customer support team through the contact details provided on the website.

1. Purpose of This Website

This website (https://mangalmai.in/) is operated by SudhNirmal Products LLP and is intended to showcase a product and sell through it. The website is designed to display our product range, provide product information, and allow visitors to explore what brand has to offer.

This website facilitates online purchases, payments, or any commercial transactions directly through the site.

2. How to Place an Order

If you are interested in purchasing our products, please reach out to us directly through the following channels:

• Email: care@sudhnirmalproducts.com
• Website Contact Form: https://mangalmai.in/contact
• Direct through the website: https://mangalmai.in/)

3. Cookies & Tracking Technologies

When you visit this website, we use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our site. The types of cookies we use include:

• Functional Cookies — These are essential for the website to operate correctly. They enable core features such as page navigation and access to secure areas of the site.
• Performance Cookies — These collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the performance and usability of our site.
• Advertising Cookies — These cookies may be used to deliver relevant content and measure the effectiveness of any promotional activities associated with our website.

4. Campaign Links and Orders

When you open our website from a link of one of our campaigns or advertisements (a link containing "utm_" campaign tags, or a Google Ads click tag, of which we record only that it was present, never its value), we record the campaign tags, the page you landed on, the website you came from (its name only) and the time. We link this to a random, anonymous visitor number kept in a first-party cookie (sn_visitor), not to your name, account, IP address or device, and when you place an order we keep a copy with the order. We use it only to learn which campaigns lead to orders; it is not shared with anyone and no device fingerprinting is used. This starts when you arrive, unless you have chosen "Decline". Choosing "Decline" in the cookie notice or under Cookie preferences (at the bottom of every page) stops it and deletes the campaign history held for your browser, including the copy on any checkout you have not completed; orders you have already placed keep their copy. If your browser sends a Global Privacy Control signal and you have not chosen "Allow", we treat it as "Decline". Your choice is stored in your browser, so clearing your browser's site data resets it.

5. Device & Usage Information We Collect

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Time zone settings
• Pages and products you view on our website
• Search terms used on our website
• How you interact with and navigate our website

This information is collected automatically through cookies, log files, web beacons, tags, and pixels, and is used solely to ensure the website loads correctly and to improve user experience.

6. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects data such as pages visited, time spent on the site, products viewed or added to the cart, completed orders (order number, products and amount) and general geographic location. It is loaded only after you choose "Allow" in the cookie notice; we do not send your name, email address, phone number or delivery address to Google, and Google signals and ad personalisation are switched off. This data is reported to us in aggregate and does not identify individual visitors.

You can change your choice at any time with Cookie preferences at the bottom of every page ("Decline" stops Google Analytics and removes its cookies). You can also opt out of Google Analytics on all websites by visiting:

https://tools.google.com/dlpage/gaoptout

For more information on how Google uses your data, please visit:

https://policies.google.com/privacy

7. How to Manage or Opt Out of Cookies

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Here is how to manage cookies in common browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling cookies may affect the functionality and performance of certain features on our website.

8. Product Information Accuracy

We make every effort to ensure that the product information, images, and descriptions displayed on this website are accurate and up to date. However:

• Product availability, specifications, and pricing may vary and are subject to change without prior notice.
• Product images are for illustrative purposes only. Actual product appearance may differ slightly.
• Sudhnirmal Products LLP shall not be held liable for any reliance placed on the information displayed on this website.

9. Intellectual Property

All content on this website, including but not limited to product images, text, logos, and branding, is the intellectual property of SudhNirmal Products LLP. Unauthorized reproduction, distribution, or use of any content from this website is strictly prohibited.

10. Third-Party Links

This website may contain links to third-party websites for reference or informational purposes. Sudhnirmal Products LLP is not responsible for the content, accuracy, or practices of any third-party websites.

11. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of or reliance on information displayed on this website. The website is provided on an 'as is' and 'as available' basis without any warranties of any kind.

The content of this website shall not be used as evidence or in support of any legal proceeding in the Court of law.

We strive to ensure that every order is delivered in good condition and meets our quality standards. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

1. Return Policy

Brand does not accept returns or exchanges for reasons other than those specified below. Returns will be considered only in the following cases:

• The product received is damaged.
• The product received is expired.
• The wrong product has been delivered.

Returns will not be accepted for any other reason, including a change of mind or incorrect product selection by the customer.

2. Reporting a Damaged, Expired or Incorrect Product

If you receive a damaged, expired or incorrect product, you must report the issue within 24 hours of delivery.

To help us assess your concern, please share the following details with our customer support team:

• Order number.
• Name of the product concerned.
• Clear photographs of the product and its packaging.
• An unboxing video, wherever available, particularly in cases of damage, leakage or an incorrect product.
• A brief description of the issue.

Complaints reported after the 24-hour period may not be accepted.

3. Verification and Approval

All return and refund requests are subject to a thorough review and verification by the team. We may request additional information or supporting evidence where necessary.

The team will assess the photographs, videos and other details submitted before deciding whether the request qualifies for a refund.

A refund will be processed only after the claim has been reviewed and approved by our team. Submission of a complaint does not automatically guarantee a refund.

4. Refund Process

Once a refund request has been approved, the eligible amount will be refunded to the customer through the applicable original mode of payment.

• No replacement or exchange will be provided unless separately confirmed
• The refund will be limited to the amount paid for the approved product.
• Refunds will generally reflect in the customer's account within 7–10 days of approval of refund request/processing, subject to the customer's bank or payment service provider's policies.

5. Return Pickup

We do not arrange a return pickup for damaged, expired or incorrect products. Customers can dispose off the product.

6. Order Cancellation

Cancellation requests are subject to the order's fulfilment status. Orders may be eligible for cancellation before dispatch, subject to confirmation by the brand. Once an order has been dispatched, cancellation may not be possible.

Where a cancellation is approved, any applicable refund will be processed to the original mode of payment, subject to the terms communicated by the team.

7. Contact Us

For any concerns regarding a damaged, expired or incorrect product, please contact our customer support team using the contact details provided on our website. Please include your order number and the required supporting photographs or videos to help us assess your request.

We strive to deliver your orders safely and promptly through our fulfilment and delivery partners.

1. Shipping Charges

• A shipping fee of ₹150 applies to all orders below ₹499.
• Orders of ₹499 and above are eligible for free shipping.

2. Delivery Timeline

• Please allow 7–10 days for your order to arrive.
• Delivery timelines may vary depending on your location and the availability of our delivery partners.
• Orders are delivered through our fulfilment partners to ensure safe and timely delivery.

3. Delivery Locations

• We deliver only to limited locations.
• Please check your PIN code availability at product page before placing an order.
• Delivery to certain locations may not be available as of now.

4. Order Tracking

Once your order has been dispatched, you can track its status using the tracking details shared with you, where available.

5. Delayed or Missing Deliveries

If your order is delayed or marked as delivered but you have not received it, please contact our customer support team through the contact details provided on our website. Our team will assist you in resolving the issue.

6. Contact Us

For shipping-related queries, delivery updates or assistance with your order, please reach out to our customer support team using the contact information available on the Mangalmai website { https://mangalmai.in/ }

We are committed to addressing the concerns and grievances of our customers in a timely, fair and transparent manner. If you have any complaints, queries or concerns relating to the use of our website, our products or services, the processing of your personal information, or any matter concerning your privacy, you may contact our Consumer care number.

Please provide your name, contact details, order reference number, where applicable, and a brief description of your grievance to enable us to process your complaint efficiently.

Upon receipt of a consumer complaint, we shall acknowledge its receipt within forty-eight (48) hours and endeavour to resolve the grievance within one (1) month from the date of receipt, in accordance with applicable laws. We shall also provide the complainant with a copy of the complaint as recorded by the Grievance Officer, as applicable under the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

We shall handle grievances relating to personal information and privacy in accordance with applicable data protection and privacy laws. Where additional information is reasonably required to investigate a complaint, we may contact the complainant for clarification.